The Smarte Carte® Executive Team is committed to providing quality leadership in order to Maximize the Experience of our employees, partners and customers.
Chief Executive Officer
In his 17-year tenure with Smarte Carte, CEO Arthur Spring has held several positions within the company. Prior to Smarte Carte he worked for HMS Host as Vice President of Business Development in Europe where he was responsible for winning and executing food and beverage concessions in airports, including Amsterdam Airport Schiphol and Athens International Airport. From 1993 to 1997, Spring was a Project Director for BCEOM (France), an engineering and consulting company devoted to infrastructure development in the energy, environmental and transportation sectors. He has worked extensively in Eastern and Central Europe, North Africa and Asia. He graduated with honors from the University of California, Santa Cruz and has a Masters Degree in International Finance from Columbia University. He is a U.S. and French citizen and resides in Minneapolis.
President & Chief Operating Officer
Drew joined Smarte Carte in 2019 as the President and Chief Operating Officer.
Prior to joining Smarte Carte, Drew worked for fifteen years at gategroup, the leading global provider of in-flight products and services with ~$5B in sales and 43,000 employees across more than 200 operating units in 60 countries. In his time at gategroup, Drew served in multiple functional and operational roles across multiple geographies in North America and Europe in both corporate and divisional capacities. His two most recent roles included serving as 1) the Chief Commercial & Corporate Development Officer where he was responsible for global sales, marketing, and M&A and 2) as the President of North America where he had P&L leadership for the $1.2B division with 13,000 employees across 40 locations. During his time at gategroup, Drew served as a member of the Executive Management Board and played an integral role in the turn-around, stabilization, and growth of the company.
Prior to gategroup, Drew worked as a consultant for Oliver Wyman/Mercer Management Consulting where he advised senior leadership on critical strategic and operational issues across multiple functions (M&A, Growth Strategy, Channel/Brand, Operational Efficiency, Organizational Design, Procurement) and industries (Aviation, Consumer Electronics, Manufacturing, Private Equity, and Banking). He led consulting teams within compressed timelines to develop practical and sustainable solutions through structured, hypothesis-driven problem solving and fact-based analysis.
Drew has a Bachelor of Science degree from the University of Washington and a Master of Business Administration degree from the Kellogg School of Management at Northwestern where he was an F.C. Austin Scholar.
Chief Financial Officer
Jim joined Smarte Carte in 1994. Prior to that Jim worked in auditing at Ernst and Young in Minneapolis. Jim has his MBA in finance from the University of St. Thomas and his bachelor’s degree in accounting from St. John’s University.
Chief Technology Officer at Smarte Carte Inc.
Amanda has more than 20 years of industry experience, including data management, business
intelligence, supply chain optimization, merchandising, and field/store operations.
Amanda began her career at Target. She rose through the ranks leading field teams in logistics and
sales floor roles and ultimately store management. With a plethora of retail operations experience,
Amanda opened 2 new stores, lead a store remodel, and drove successful results in high and low
After a successful run in store operations, Amanda was promoted to Target headquarters, where she
spent 8+ years leading enterprise-wide improvements through strategy, technology, data, and
process enhancements. Her focus was on large scale change initiatives with Master Data and
Business Intelligence systems, impacting 8000+ internal and external users.
In 2015, Amanda took on a not-for-profit industry role at GS1 US, where she helped multiple
companies assess and improve their data management to deliver a seamless customer experience
—improving business processes and supply chain visibility.
Amanda joined Smarte Carte Inc. in late 2016 as Vice President of Technology, Engineering, and
Supply Chain. She was promoted to Chief Technology Officer in October of 2018. Amanda is
responsible for all externally facing products and tools, as well as our internal infrastructure and
technologies. She leads our strategic technology vision, all product development (software,
hardware, data), and ensures consistent and quality execution within our supply chain.
Amanda holds a Bachelor of Arts degree in Business Management and Psychology from Luther College.
In addition, Amanda has been a long time developer of talent, actively developing teams, as well as
investing in others’ individual success as a mentor.
Vice President, General Counsel and Corporate Secretary
Greg has over twenty years of legal experience in a variety of industries including retail, telecommunications, medical device and manufacturing. Prior to joining Smarte Carte, Greg served as senior corporate counsel at Sherwin-Williams, where he provided legal support to several business units, including general industrial, packaging, automotive, and supply chain. Greg received his undergraduate degree from the University of Chicago and his J.D. from the University of Iowa College of Law.
Vice President and General Manager- Retail
Steve joined Smarte Carte in 2009 as a business developer focused on the recently acquired massage chair business. Since then, he has moved his way up through the company taking on different roles and responsibilities in various product lines. As Vice President and General Manager of Retail, Steve is responsible for our strategic vision for the entire retail business which includes electronic lockers, strollers, massage chairs, delivery lockers, and small and medium sized airports. Steve manages the business development and operations teams in driving growth within the retail space.
Prior to joining the company, he worked at BI Worldwide as a Project Manager selling and creating incentive and engagement programs to Fortune 500 companies such as Best Buy, Verizon and AT&T. He also became a Product Line Owner as he created and managed a new product platform to create, route, and compensate on referrals within large, complex organizations.
Steve holds a Bachelor of Science degree in Marketing, Supply Chain Management, and Entrepreneurial Management from University of Minnesota- Twin Cities, Carlson School of Management and an MBA from University of St Thomas, Opus College of Business.
Vice President, Human Resources
Jason has more than 15 years of human resources experience working in a variety of industries, including retail, transportation and manufacturing. Prior to joining Smarte Carte, he spent 10 years at MAAX Bath Inc., a leading North American bath and shower products manufacturer. During his tenure at MAAX Bath, Jason received several promotions and in 2013 was appointed to Human Resources Director – U.S., where he led organizational initiatives in talent & performance management, training & development, HRIS implementation, recruiting & retention, compensation structure & benefits design.
Jason holds a Bachelor of Science degree in Human Resources Management from Saint Cloud State University, obtained his Senior Professional Human Resources (SPHR) certification in 2009 and his Society of Human Resources Management – Senior Certified Professional (SHRM-SCP) certification in 2015.
Vice President, Airport and International Operations
Thor’s thirty years of combined military and civilian leadership experience began as an officer in the United States Navy. Thor served as a naval aviator and later as an operational test pilot and test director, mission-qualified in all models of F-14 and F/A-18 tactical aircraft. His active / reserve military career successfully concluded after serving as the commanding officer for an unmanned aerial vehicle unit in the Iraq and Afghanistan theaters in 2011.
Thor developed a deep understanding of Lean / Six-Sigma continuous improvement strategy, and team development as he progressed through increasing levels of leadership in multiple manufacturing and supply chain leadership positions at Visiontek LLC, Lithonia Lighting, and W.W. Grainger Inc.
In 2005, Thor’s took a position W.W. Grainger Inc. as the first lean six-sigma black belt in the supply chain operations division, leading strategic, cross-functional process improvements across multiple functions including finance, information technology, product development, merchandising, inventory planning, purchasing and branch / distribution operations. Thor was promoted and relocated into successive leadership positions at Grainger’s largest distribution center in Kansas City, MO. His final role was leading the distribution and fulfillment operation for Grainger Global Sourcing, Grainger’s internal and largest supplier for privately-branded product lines.
Thor came to Smarte Carte in late 2016, as the Senior Director for Central Operations and North American Retail Operations. He was promoted in early 2018 to Vice President, Airport and International Operations, with responsibility for the top thirty airports in North America, and International airports and additional lines of business in Australia, New Zealand, Singapore, Great Britain and Sweden.
Thor holds a Bachelor of Science degree in Aeronautical Engineering from the United States Air Force Academy, and an MBA with concentrations in finance, accounting, and econometrics and statistics from The Booth School of Business at the University of Chicago.
Managing Director – Asia Pacific
Scott has been the Managing Director of Smarte Carte since February 2014 for the Asia Pacific region (incorporating Australia, New Zealand and Singapore). He holds a Bachelor of Business degree from the Swinburne University of Technology, is a Fellow of CPA Australia (FCPA), and is a Graduate member of the Australian Institute of Company Directors (GAICD). Scott reports to Smarte Carte’s Executive Leadership team in St. Paul, Minnesota. Previously, Scott operated as a CEO and COO in the automotive, agricultural, and investment industries for 16 years.