Ski Resorts Elevate Guest Services

There’s no denying it – ski and snowboard enthusiasts have a lot of gear, from boots, hats, coats, gloves and goggles to personal items like purses, wallets and watches. How to keep these items safe and secure while out enjoying the mountain or even a snack is a major concern for skiers and ski resort operators.

Ski resorts have experienced many of the same problems that amusement parks and other facilities have with mechanical lockers, such as poor customer service, security problems and significant down time. Often, skiers rent two lockers because the mechanical lockers are too small for all their gear.

The biggest benefit of Smarte Locke® electronic lockers at ski resorts is the security and convenience they provide for guests. Skiers appreciate that the larger storage capacity of the lockers allow them to secure all their gear in one locker, and that they can pay once and reenter the locker any time during their stay.

Resort operators like the high-tech look and the impression of quality and convenience the lockers provide. Operators also know that they are saving time and money with electronic lockers compared to mechanical ones because there are records of all transactions for audit purposes, cash collections are faster and easier because cash is collected at each rental station, rather than every door, and reporting is automated. Smarte Locke electronic lockers also allow resort operators to enhance their marketing program to season passholders by offering discounted locker packages.

More than 20 major North American ski resorts now provide the security and convenience of Smarte Locke electronic lockers for their guests. If your resort would like to find out how Smarte Locke can elevate your guest service program, please contact us at keyless@smartecarte.com.